Service Provider: Bizco Business Consulting
Course Duration: 2 Days | Cost: R3300.00 p/person
This course is designed to help people to make the work environment a better place.
By understanding why conflict arises and how to deal with it, delegates can be pro-active in reducing conflict situations in their environment. The course also empowers to managers and supervisors to be better equipped to handle and resolve conflict as it occurs.
Instructor Led classroom based training. Scheduled classes are normally held in Pretoria, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.
Everyone in business who needs to understand and resolve conflicts
- Recognise and define conflict
- Issues of Trust
- Conflict management styles
- Establish a supportive climate
- Role plays
- Practical conflict resolution