Conflict Resolution

Service Provider: Bizco Business Consulting

Course Duration: 2 Days | Cost: R3300.00 p/person

This course is designed to help people to make the work environment a better place.

Course Details

By understanding why conflict arises and how to deal with it, delegates can be pro-active in reducing conflict situations in their environment. The course also empowers to managers and supervisors to be better equipped to handle and resolve conflict as it occurs.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Pretoria, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Audience

Everyone in business who needs to understand and resolve conflicts

Pre-Requisites

None

Course Outline

  • Recognise and define conflict
  • Issues of Trust
  • Conflict management styles
  • Establish a supportive climate
  • Role plays
  • Practical conflict resolution
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